Shipping / Returns
Thanks for shopping with us!
To make sure you’ll be totally satisfied with your purchase, we’d like you to be fully informed about how your item or items will be shipped.
Before you check-out, we will give you the EXACT shipping and handling charges for your order. These charges are based upon the type delivery service you have requested.
The S&H (Shipping & Handling) rates are based upon the type of delivery chosen, weight, size and delivery location of the package you will soon be receiving.
Keeping Your Costs as Low as Possible
If you order more than one item, we will always try to group them together in one shipment. This reduces both your costs and the time it takes to receive your items.
Sometimes certain items may not be immediately available (back-orders, delays in manufacturing, an item was super-hot and went fast(!) or other unforeseen events).
If we have to break up a shipment because of these unexpected delays, you will not be charged any additional shipping costs.
Determining Shipping Costs
To determine shipping charges for your order, simply enter your Zip or Postal Code where indicated in the checkout area and click on the calculate shipping button.
We strive to ship all orders placed on Sthenos.com within 24 hours. Depending upon where you are located, ground service delivery generally takes between 2 to 5 business days – again dependent upon your location.
We accept most International Orders. To determine shipping of an International Order just follow the same procedures as above. Please note that due to the sometimes complex world of international shipments and custom regulations, we can’t guarantee any firm delivery date.
Again, if you don’t see your country or location listed, please email our customer service department at:
Also understand that any custom duties and fees are the customer’s responsibility.
Tracking Your Purchases
All purchases when possible will receive a Shipping Tracking Number in your order confirmation, allowing you to quickly and easily track the status of your delivery online.
Note: Some international locations don’t support this tracking information – sorry!
Questions or Concerns?
Simply contact our customer service department at:
-Phone Number- 952-300-8896
Simply contact STHENOS at support [at] sthenos.com for return authorization and we'll provide return merchandise authorization. Purchaser is responsible for return shipping.
STHENOS accepts returns and exchanges within 14 days of delivery. After 14 days, they cannot be accepted. Shipping charges are not refundable.
All Returns Must:
• Be accompanied with original packaging and tag
• Be unworn, unwashed and free of human and animal hair
• Be free of scent
• Be free of rips and tears
Once returned merchandise is received and has met the above criteria, a refund will be made and the customer notified by e-mail. If merchandise is not received in acceptable condition or within the 14 day period from delivery date, the return will be rejected and returned to the customer without credit allowance, with shipping & handling costs paid by the customer. An e-mail will be sent to the customer regarding the above.
Please return merchandise to:
15515 west sunset blvd , unit 111
Pacific Palisades, CA 90272