Terms and Conditions
Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:
All orders are subject to verification for security reasons. You will be contacted and will have 48 hours to complete verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.
If you preorder Products, you will be required to pay the full amount due unless otherwise indicated, inclusive of shipping fees and taxes. The estimated shipping date will be noted on the Product page of the respective Product. If there is a delay of more than two weeks (10 business days) in the expected shipping date, you will be entitled to a full refund - at your request.
- Changes in Products and Pricing
We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. If the price of an order changes after you’ve paid for it in full, your order will be canceled and your monies refunded.
- Shipping Fees, Taxes, and International Duties
No other tax or import duty will be applied to orders shipped within the United States.
- Shipping Policy
We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees - as these are subject to change. No C.O.D. orders can be accepted.
Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
These shipping terms are accepted by you by placing an order with us.
All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Sthenos is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature.
- Advertising Disclaimer and Trademarks
We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
- Limitation of Liability
In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.
- Return Policy
STHENOS offers complimentary return shipping on all orders. We are pleased to accept timely returns of new and unused products within 15 days from the delivery date.
Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including STHENOS hanging tags. If your order did not include the proper packaging please email firstname.lastname@example.org.
Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by STHENOS.
Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. STHENOS will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.
Any product returned outside of the 15-day return policy are at the discretion of STHENOS, and may not be accepted.
We have made every effort possible to ensure the colors are displayed as accurately as possible. STHENOS cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact email@example.com prior to placing your order.
TYPES OF PERSONAL INFORMATION COLLECTED
Personal Information will only be collected to the extent that we deem reasonably necessary to serve a legitimate business or marketing purpose. We collect Personal Information only if you choose to share such information with us. Personal Information is collected from you when you register with our Site, purchase products, or request other services that require information, registration or subscription. You also provide us with Personal Information when you choose to contact us or send us correspondence. You can choose not to provide us with certain information but then you might not be able to take advantage of many of our features. We use the information that you provide to respond to your requests, improving your customer experience and communicating with you.
We may also keep a record of your product interests and purchases online. Whether or not you provide any of your Personal Information is your own choice. If you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our Site.
When you place an order with us, you will need to supply certain Personal Information including (but not limited to) your name, email address, phone number, home address, shipping address and credit card billing address and credit card information so that we can process and fulfill your order.
Additionally, we may also obtain information as a result of authentication or identity checks.
We may use information from cookies for the following purposes:
- Traffic monitoring, for example, the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our site.
• To recognize repeat visitors for statistical/analytical purposes.
We may connect the information that we collect through cookies with other personal information that you provide to us.
Such purposes are:
- To customize or personalize your experience of the Site: for example, so that we can greet you on the site by name; or
• To monitor your use of the site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often, or by letting you know about features of the Site that you have not previously accessed.
We may connect the information that we collect through cookies with other personal information that you provide to us.
Such purposes are:
- To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name;
• For transactional purposes, such as credit card sales; or
• To monitor your use of the site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.
PERSONAL INFORMATION SECURITY
We work to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts order information you transmit. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
THIRD-PARTY ADVERTISERS AND LINKS TO OTHER WEBSITES
All content on this site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by STHENOS, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the site, or use of the site for purposes competitive to STHENOS, is expressly prohibited. STHENOS reserves the right to refuse or cancel any person’s registration for this site, remove any person from this site or prohibit any person from using this site for any reason whatsoever. STHENOS or content providers, retain full and complete title to the material provided on the site, including all associated intellectual property rights, and provide this material to you under a license that is revocable at any time in STHENOS’s sole discretion. STHENOS neither warrants nor represents that your use of materials on this site will not infringe rights of third parties not affiliated with STHENOS.
You may not use contact information provided on the site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the site or to surreptitiously intercept any system, data or personal information from the site. You agree not to interrupt or attempt to interrupt the operation of the site in any way. STHENOS reserves the right, in its sole discretion, to limit or terminate your access to or use of the site at any time without notice. You are personally liable for any orders that you place or charges or other liabilities that you incur prior to termination. Termination of your access or use will not waive or affect any other right or relief to which STHENOS may be entitled, at law or in equity.
OPT-IN AND OPT-OUT PROVISIONS
At all times and with each email that you receive from us, we will offer you the opportunity to opt out of any service to which you have subscribed. In particular, you can opt out from having your personally identifiable information shared with our service providers or sub-contractors or STHENOS’s subsidiaries (except as required by law, court order, or as requested by other government or law enforcement authority or as may be required to deliver your purchases). It is not our current policy to share our customers’ personal details with third parties other than as stated herein.
Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to customerservice@Sthenos.com.
INFORMATION THAT CAN BE ACCESSED
The Site gives you access to a broad range of information about your account and your interactions with STHENOS.com for the limited purpose of viewing and, in certain cases, updating that information.
If for any reason you are concerned that the personal information held by Us is not correct, please visit the Site and, after logging into your account, review and amend your personal information in the “My Account” section. Only you or, upon your request, the Customer Service department, may access your personal data from the Site using your password and User ID.
INFORMATION SHARING OPTIONS
LEGAL PURCHASE AGE